– Why Can’t I Get Zoom Backgrounds? Here’s What You Should Check

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FAQ: How to enable Virtual Background for the Zoom meeting? | OCIO – Don’t miss a thing

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Hi, MissyZepeda! Thanks for reaching out to Microsoft Community and posting your concerns. We are sorry why wont zoom let me use virtual background learn you encounter issues using a Virtual Background in the Zoom app on your Surface Laptop 3.

Thanks for taking the time to let us know about this and allowing us to help you out. We understand it is important that you’d be able to use this feature. From what I can find online, this is what I found on the Bing search for your concern and it directs us to the Zoom Support article on the requirements, video tutorial, troubleshooting, and more.

If ever you still encounter issues, kindly reach out to Zoom Technical Support for further assistance. We hope why wont zoom let me use virtual background helps you out. Was this reply helpful? Yes No. Sorry this didn’t help. Some Surface devices do not have sufficient spec to implement zoom back нажмите чтобы перейти. For example SP3 is 4th gen generation intel core, so would be OK if you have the i7, but not the i5 or m3.

I have the Surface Pro 5 iU 7th Generation. The virtual background does not work like my wife’s Surface Pro 7 and the “green screen” does not work. The picture shows up behind me but my glasses end up blue and my brown beard ends up multi-colored. Very psychedelic. It’s why wont zoom let me use virtual background frustrating to use Zoom and not be able to use the virtual background feature, because the SurfacePro4 is missing something, or is outdated somehow. I can’t un-check the green screen option in Zoom, says my system doesn’t why wont zoom let me use virtual background minimum requirements.

Can I download something to upgrade ziom SurfacePro so things like Zoom’s virtual background actually function? I have tried to get help from Zoom today – but no help is provided, we get only references to technical instructions but nothing special related to the Surface laptop.

I have tried to get help from Zoom, but they do not provide help, only refer to technical instructions, but nothing related to the virutal problem with the Surface pro. Many of my colleagues using other devices vigtual not why wont zoom let me use virtual background the problem with the virtual background. Can you provide a specific advice, or shall we start a zoommeeting to see how to solve it? Perhaps a setting needs to change?

Choose where you want to search below Search Search the Community. When I try to use a virtual background on zoom it tells me a solid color background is required. Why can’t i use a virtual background? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse.

Details required :. Cancel Submit. Previous Next. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. The Surface Laptop virtusl has 10th gen processor, so it should easily be OK. Did you get it working? The 2nd line under “System” shows the processor. Write down the codes shows after “Core TM ” and then Google them to find the Intel web page that shows the details.

Click on that Intel page, and you will find out what gen is your processor, and further down the page the on-chip video if any is listed.

In reply to JohnBriginshaw’s post on April 24, As a history teacher I would like to teach “on-location” and this is frustrating. I have the same issue. I use the Surface Pro 5 – iU 7th Generation. When I use Zoom’s virtual background, my face blends into the background. Does anyone know how to fix this? Dear Microsoft Agent dear JanetteI have tried to get help from Zoom today – but no help is provided, we get only backgrouhd to technical instructions but nothing special related to the Surface laptop.

It seems as if the problem is with the Surface, perhaps a setting should be changed? Kind regards, Marjan. Dear Janette, I have tried to get help from Zoom, but they do not provide help, only refer to technical instructions, but uee related to the particular backgrpund with the Surface pro.

But I have with the Surface laptop. Will buying a separate usb web camera accessory solve the problem or is the problem caused by the video software in SP that will not be bypassed by buying a separate web cam?

Or is the intel processor the limiting factor? This site in other languages x.

 
 

Why wont zoom let me use virtual background –

 

Explore products and tools for seamless collaboration across office and home working spaces. Discover hybrid solutions.

Discover new ways to use Zoom solutions to power your modern workforce. Network with other Zoom users, and share your own product and industry insights. Get documentation on deploying, managing, and using the Zoom platform. What’s New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. With the latest version installed, I am told that my machine does not support virtual backgrounds. The help page does not list W11 among supported operating systems!

Will that be corrected on the W11 release date? Go to Solution. I see that I am in good company! It is interesting that Microsoft Teams has no difficulty with using backgrounds on this machine but Zoom has still not learned how to do it! View solution in original post. Was this an upgrade – did the same machine previously have Windows 10 and work with Virtual Backgrounds?

Otherwise, does the computer itself meet the minimum system requirements for Virtual Backgrounds? With tongue in cheek I pointed out that Teams has no trouble at all in using backgrounds on my Windows 11 machine.

I suggested that the solution was to use Teams instead of Zoom, in the hope that the Zoom writers would spring into some sort of action. The forum lads have revised the log-in process, but there is still no hope on backgrounds!

It is now December. I just updated windows to Windows 11, from Windows 10 – in Windows 10 Background ran perfectly.

All of a sudden, today, after the update – ZOOM is telling me that my machine does not support background. I am a paying zoom customer and now I cannot use background because of Zoom is not on it, and I have a presentation to do on the 21st of December. Great, Zoom. Now I think it’s time I ask for a refund and move to a different video platform.

This is BS. That’s good information that it was working before. I had not tested that before updating a new machine to W So it might be that the only ‘fix’ that Zoom needs to make is in the condition for deploying the code that intelligently separates the presenter from the background.

Clicking ‘I have a green screen’ clearly disables that code, leaving a mixed clutter of background image and room features. So Zoom could cease to disable that feature just because a mix of hardware and OS does not match a particular recipe, instead just displaying a message that it is at the user’s own risk.

Do you know I how can down load Zoom to the new Windows 10 edge based search engine, the search engine will not let me down load zoom period, and I do not know how to find a workaround. The official Windows 11 release date is October 5, – so you may not see any specific documentation until then.

First I must point out a major fault in this forum. When I opened the notification there was no prompt to sign in, so I thought that that was automatic. I wrote a long, and I hope helpful reply, and submitted it.

I was taken to the login page, logged in, and that reply was lost. The installation was prompted by launching a session. The filename seemed cryptic, so I hoped that your linked installer would solve the problem. It did not. Members of the ‘Windows Insider’ scheme have been able to install W11 before the release date. This is a cunning way to iron out any final bugs, using the help of those curious to see what comes next.

Unless you have your new version that recognises W11 ready before that due date, there will be a clamour from those who have upgraded. Maybe you would like to post a link to it here for the community to test.

Can you confirm that you computer meets the actual hardware requirements for Virtual Backgrounds. Can you confirm that Zoom is otherwise working on your computer, other than Virtual Backgrounds? I know at least one person running Zoom on Windows 11 – but I know they would not have been using Virtual Backgrounds. The OS was updated from W10 within a couple of days of purchasing.

I have not yet noticed any other problems, having used Zoom for several meetings in the last couple of days. I Wanted to know if it worked with the Pentium Gold as I’m looking to buy a laptop with this processor? My Laptop is a brand new one with the W11 update.

Is just zoom, the one giving me the background issue. Other than that, works fine. Please, help us on this! I need to use the background for work. Thank you Rupert. I too could not use the virtual backgrounds but I installed Zoom again using the link you provided for the 64 bit and now I am in Zoom virtual background la la land!

Thank you so much for providing the link. I am still convinced that somewhere in the code is a table of acceptable operating systems – and W11 is not among them! Since this machine was able to jump Microsoft’s high hurdle to install W11, I am sure that it is not deficient. After installing the linked version and finding that backgrounds were still unsupported, I checked for updates.

That version was 5. I hoped that Mepemep’s success was because Zoom had slipped in a sly fix, but I was disappointed. I downloaded from the link provided and I was able to participate in my meeting successfully with a selected virtual background.

As I was closing down the app I checked to see what version I was on and I noticed that there was an update available. I updated to 5. Yes, I am running Windows I also am a Tech professional so I know my stuff. Zoom is working perfectly for me.

Sorry that you don’t have the same experience. Help me! What did you do to get a virtual background to work on Windows 11? I was in touch with Zoom just today and they said Windows 11 does not support a virtual background and I should “work around” on another machine. Not an option and Zoom is no help! Sorry Zoom but this is ridiculous! Especially for paying customers!

So I am supposed to downgrade my system for a virtual background? Doesn’t make sense! I thought that it was just the issue of W11 being left off the list of operating systems, but others have said that they have got backgrounds to work. I can only conclude that the restriction applies to machines with shared display memory, everything else checks out.

However features like eyebrow tracking work, which I would think called for more vision processing ingenuity, so maybe Zoom will get around to the background problem one day. Are you having problems with static image backgrounds or with video backgrounds? I found that I can use static ones but not video.

I am using Windows 10, but I wonder if the same thing happens with Windows 11, or if Windows 11 is more restrictive as to the hardware you must have for video backgrounds. I’d be happy with a static image! If I select ‘I have a green screen’ that can be enabled, but all the background clutter shows through.

In all such cases, such as the ‘upgrade to W11’ test, there should be a ‘I accept that my system might cause problems’ button should force a pass to the test.

Friend has an Asus windows 10 laptop with the and gets the message saying the specs are not up to it. Which suggests Zoom perhaps do not recognise it, even though it’s better than previous gen i3’s that they allow.. I don’t understand why they would have that requirement, when there is no similar requirement for Intel processors. I am having the same issues and I have the same processor..

So it means we can’t use background for now then? Actually, it seems to be more complicated. I downgraded to Windows 10 and I am still having the same problem. And with another computer, a desktop with an Intel processor, Core i7, 4 cores, 3.

Something is wrong with Zoom. I suspect that the problem is the shared video memory. It is interesting that the face recognition features, like party hat and eyebrows, do not seem to need that video memory. Perhaps background recognition will catch up soon.

 

Why wont zoom let me use virtual background. If You’re Having Issues With Zoom Backgrounds, Here’s What To Check

 
For details, please visit ” Using Virtual Background in Zoom meeting “. Then click the “x” to return to the meeting.

 
 

Why wont zoom let me use virtual background.If You’re Having Issues With Zoom Backgrounds, Here’s What To Check

 
 
› en-us › articles › Changing-your-Virtual-Ba. The first thing that you would want to do in order to fix your virtual background issue is to check for updates to your.

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